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Browse by category: -- Select Topic -- Getting Started FTP Telnet/SSH Moving Domains E-mail Traffic Reports Mailing Lists Apache PHP CGI Other Server-Side Scripting MySQL Database Imaging Libraries Other Software Billing & Terms Control Panel E-commerce Pre-Sales

I'm having trouble logging Modwest OnSite.

Here are some common reasons you may be having trouble signing in to your Modwest™ OnSite hosting control panel:

• You forgot your username or password.

  Use our Password Request page to have your username and a new password sent to you.


• Your bill is overdue - If your balance is overdue and your account is locked, you will need to pay your bill here to get it unlocked.
  


• Cookies are disabled - If the login page tells you that you must enable "Cookies" in your browser, please re-enable acceptance of cookies in your browser and then login again. If you don't know how to do this, please check here or contact support.
  


• No such account - To log into the Modwest™ OnSite Control Panel, you need to have already signed up for at least one hosting account.
  


• Incorrect username or password - Make sure you are using the same username (such as "bobg") and password that you use to FTP files and to retrieve your mail. Do not use your email address (which takes the form bobg@mydomain.com).


• Caps Lock - Make sure your "caps lock" key is not on. Usernames and passwords are case sensitive; "password" is not the same as "PaSSwoRd".
  

If you continue to have trouble signing in, please contact us.

User-Contributed Notes

31-Oct-2003 13:30 To enable Cookies in Internet Explorer, click Tools, Internet Options, Privacy, and then select the "Medium" setting.

Related Questions:

Why doesn't webmail show the images in HTML mail?

Is there a Demo of Modwest OnSite?

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I want to use webmail to send to all the people in my address book, but can't select them all at once.

Can I spellcheck in OnSite's HTML webmail composer?

Can I save a draft of a message using Onsite webmail?

Browse Categories: Getting Started, FTP, Telnet/SSH, Moving Domains, E-mail, Traffic Reports, Mailing Lists, Apache, PHP, CGI, Other Server-Side Scripting, MySQL Database, Imaging Libraries, Other Software, Billing & Terms, Control Panel, E-commerce, Pre-Sales