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Customer Support
My ISP does not give me an SMTP/Outgoing mailserver to send mail from my own computer, so I must use yours.
It is very rare that an Internet Service Provider (dialup modem, DSL, cable, broadband) would supply you with an internet connection but not provide you with an Outgoing Mail relay so that you can plug that setting into your mail program and then be able to send mail from your own computer.You should contact your ISP or Network Administrator to get the name of their Outgoing Mailserver and plug that into the Outgoing Mailserver setting of your email program.
Many ISPs (MSN, Earthlink, Verizon, etc) do not even allow their customers to use any Outgoing Mailserver except their own.
If you have no other outgoing mailserver to use, and your ISP allows it, you may you use one of our mailservers as an SMTP relay or Outgoing Mailserver.
To use Modwest as your Outgoing SMTP Mailserver, you must get into the program on your computer that you use to send emails (Outlook, Netscape Messenger, Eudora, etc) and find the setting for "Outgoing Mailserver" or "SMTP Server". In that setting, enter:
You will also need to find the SMTP Authentication section in your mail program's configuration settings and enter either:
- Your hosting account username that you chose when you signed up for hosting (that you use for FTP and to login to the Control Panel),
or
- Any of the Mailbox Login Names for mailboxes that you may have added through your Control Panel. A Mailbox Login Name looks like: jones2 not jones@yourdomain.com
In Outlook Express 6, after clicking Tools, Accounts, then single-clicking the mail profile you are using, then clicking Properties, and then clicking the Servers Tab, you will see a checkbox at the bottom of the dialogue box that says "My Server Requires
Authentication". After entering mail.modwest.com in the Outgoing Mailserver field, you must check this box. Then click the Settings button in the servers tab after you check the authentication box:

and make sure the option is set to "Use Same Settings as Incoming Mail". This will send your Modwest mailbox username/password to authenticate you and allow you to also use the server for relaying outgoing mail. Leave the "Secure Password Authentication" box unchecked.
Then click OK, OK, Close. You may now us as an outgoing as well as incoming mailserver.
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