 |
|
Customer Support
 |
|
Why can't I delete messages from my mailbox if it is
over quota?
If you are using webmail in OnSite and your mailbox is full, or nearly full, then you may run across this problem. The error that you receive when trying to delete your mail in OnSite may look like this:
ERROR : Could not complete request.
Query: COPY 37968 "Trash"
Reason Given: Over quota
Explanation: By default, webmail is set to copy a deleted message to your Trash folder when you try to delete a message. It has to copy the message to the Trash folder before removing it from the folder it was in. However, if your mailbox does not have enough space to make the initial copy to the Trash folder, an error occurs.
Resolution: You can change the default behavior of your webmail client in OnSite by performing the following steps:
- Login to the account that you are having difficulties with here
- Click on the "Options" link.
- Click on the "Folder Preferences" link
- Next to "Trash Folder:" select "[Do not use Trash]" from the drop-down menu
- Click on the "Submit" button near the bottom.
Once you have completed this, you should be able to delete some messages from your inbox to bring the size of it down.
NOTE: Once you have removed some items from your mailbox, you should consider changing the trash handling settings back to default. This will help to prevent any accidental loss of data in the future.
User-Contributed Notes |
|
| There are no user-contributed notes for this topic. |
Related Questions:
Sending email takes a long time and then fails.
I get "relaying denied" when trying to send email from my computer.
My ISP does not give me an SMTP/Outgoing mailserver to send mail from my own computer, so I must use yours.
How do I send email?
Do you have screenshots of Outlook Express configurations?
How do I receive and read e-mail?
Occasionally, Outlook Express just asks for my username and password but will not let me get my mail.
Someone is sending viruses or spam that appears to come "from" an address at my domain.
Why can't I send or receive email with large attachments?
Do you have screenshots of Entourage 2004 configurations?
I can't get my email because I am continually asked to retype my mailbox password, or am getting a [LOGIN-DELAY] error.
Do you support Secure POP and IMAP?
Can I have a special MX record so a different mailserver like everyone.net or my own Exchange server will handle all mail for my domain?
Why am I getting spam?
Is there a way I can bounce all email addressed to unknown users?
How do I delete hundreds or thousands of emails easily?
How many email addresses can I have and how do aliases work?
Can I pipe email to a program?
How do I protect email that contains sensitive information?
Can I have an automatic reply sent to people who email me while I'm on vacation?
I cannot get into webmail.
Which e-mail protocol should I use, POP or IMAP?
How does the mail server filter spam and viruses?
How Do I Backup My Email?
Why won't my email attachment go through?
I receive too much SPAM: what can I do?
My website forms are spamming me with 'gibberish@mydomain.com' or Form Email Injection Attack
Do you scan email for viruses?
Can I do mass emailings through my ISP that advertises my website?
When I "Add Mailbox" in Onsite, it says "That login name is already taken. Please choose another."
Why are HTML emails a security hazard?
How do I view full email headers?
I get this error when logging into Webmail: Security failure, data decryption error
How do I import addresses into webmail?
How do I forward e-mail in OnSite?
Do you support anti-forgery standards (SPF / DomainKeys) for email?
I'm having trouble with email.
Do you purge messages from Trash and Spam folders?
Why can't I forward @mydomain.com email to my ISP mailbox?
Why is/isn't an email being marked as spam?
Can I have an email address which both stores and forwards mail?
How can I access my Modwest mail from another provider's webmail?
What does the "Flag Subject" radio button do in OnSite spam settings?
Why is webmail seem slow?
When I send from Modwest webmail, my email has the wrong 'sender' or 'reply-to' address
Toggling 'Default Email Composition Format' to 'HTML' inside Modwest webmail only works temporarily
My Interspire Shopping Cart isn't Emailing Order Confirmations
Why can't I sort my messages in Webmail?
I use Modwest webmail. Is there a way to attach an image to my signature block?
Browse Categories:Getting Started, FTP, Telnet/SSH, Moving Domains, E-mail, Traffic Reports, Mailing Lists, Apache, PHP, CGI, Other Server-Side Scripting, MySQL Database, Imaging Libraries, Other Software, Billing & Terms, Control Panel, E-commerce, Pre-Sales |
Copyright
2000-2009 by Modwest,
Inc.