Customer service and technical expertise are a part of the picture,
but without a reliable and robust hosting infrastructure, 99+% uptime
is difficult to attain. Here are just a few of the measures we've taken
to enhance uptime and performance:
Multiple Providers
Having more than one upstream
network provider is a basic redundancy strategy. Where feasible, we
eliminate any single points of failure, and multiple connections are
a crucial part of that plan.
BGP
Border Gateway Protocol is an interautonomous network routing technology that
allows multiple network providers to provide continuous updates to one another
regarding localized congestion and outages. This continuous stream of real-time
data can then be used to deliver traffic via the quickest and most available
route.
Burstability
Not only does Modwest have multiple
network providers, but each connection is burstable, meaning that
the capacity is available to transfer data to and from our managed servers
at the fastest rates possible. This added "headroom" ensures that sudden
spikes in popularity can be handled gracefully.
Firewall
The entire Modwest network is protected by
a firewall that blocks numerous types of suspicious and malevolent traffic
and requests. We also offer a Managed Firewall for
managed/dedicated server clients
with specific network security requirements.
Environmental Monitoring
Servers and network equipment
provide the longest and most reliable service when stored in a cool, relatively
dry facility with good air circulation. Multiple sensor nodes continuously
monitor temperature and humidity and generate pager alerts to technical staff
as appropriate.
Waterless Fire Suppression
In the rare event of a
fire in the datacenter, an inert fire-extinguishing gas would be released,
extinguishing the fire without any damage to sensitive servers and network
equipment.
Backup Power & Generator
All Modwest equipment is plugged into UPS battery-backup units to protect against
any brief building power outages. In addition, the onsite backup generator provides
for power in the event of an extended outage. The generator is automatically
tested weekly.
Physical Security
The Modwest hosting facility is located
on the fifth floor of a downtown bank building. Datacenter access is available
only to approved staff carrying an electronic swipe card which logs all entries.
Additionally, all Modwest equipment is locked within a secure cage.
Copyright
2000-2008 by Modwest,
Inc.